Power Hopper Power Hopper

Privacy Policy

BJW Ventures LLC d/b/a Power Hopper
Texas Electricity Broker Registration BR260201

Effective October 5, 2026

This Privacy Policy explains how BJW Ventures LLC, doing business as Power Hopper (“Power Hopper,” “we,” “us,” or “our”), collects, uses, discloses, protects and retains information through our websites, applications and electricity brokerage services.

By using Power Hopper, you acknowledge the information practices described in this Privacy Policy.

Power Hopper does not sell proprietary client information.

1. Information We Collect

Depending on how you use Power Hopper, we may process information including:

Electricity shopping information, such as ZIP code, service address, electricity usage, requested service date, utility territory and plan preferences.

Contact information, such as your name, email address and telephone number when you provide them.

Bill information, when you voluntarily submit an electricity bill for analysis. A bill may contain your name, address, account information, ESI ID, usage, charges, current provider and contract information.

Plan and enrollment information, such as the electricity plan you select, requested start date and enrollment status.

Technical information, such as IP address, browser or device information, requested pages, timestamps, session information and security or diagnostic data generated when the Services are used.

Referral information, such as a referral or partner identifier used to determine how a customer reached Power Hopper and to administer applicable referral relationships.

Referral Program information, when someone creates a referral partner account, as described in Section 9A.

Business inquiry information, when a business submits a request through Power Hopper’s business electricity pages, as described in Section 4A.

2. How We Use Information

Power Hopper uses information to provide the service requested by the customer, including to:

Power Hopper does not use brokerage commission amounts to determine plan rankings or recommendations.

3. Address Lookup

Power Hopper may use third-party address-lookup technology to provide address suggestions or identify an electricity service territory.

When you submit information through an address-search feature, you authorize Power Hopper to transmit the submitted address-search information to the address-lookup provider for that purpose.

Power Hopper does not intentionally include your name, email address or telephone number in an address-lookup request.

4. Electricity Bill Analysis

This Section describes Power Hopper’s automated residential bill analysis. Business electricity inquiries and any documents uploaded with them are described in Section 4A.

When you voluntarily upload an electricity bill, Power Hopper processes the bill for the comparison you requested.

Uploaded bill files may contain sensitive account information.

Power Hopper’s bill-analysis process is designed to use the bill only for the requested analysis and not to provide the original bill to REPs or enrollment partners.

When a bill needs to be read by Power Hopper’s bill-reading service, the file is sent to that service and written to temporary storage only while it is being read; the service removes the temporary copy when the reading attempt ends. The service is designed not to keep the original file. Reading is performed by Power Hopper’s own service using text extraction and optical character recognition, not by a third-party artificial-intelligence provider, and some text-based PDFs can be read in your browser without being sent to the service. Hosting providers’ technical logs may record that a request occurred, such as its time and size, but are not designed to contain the contents of a bill.

Information extracted from a bill may be temporarily used during the customer’s shopping session to provide comparisons.

Bill-reading technology may produce errors. Customers should verify extracted information before relying on it.

Uploading a bill does not authorize Power Hopper to switch electricity providers or enroll the customer in a plan.

4A. Business Electricity Inquiries

Power Hopper offers a business electricity inquiry form for commercial customers. This Section applies to information submitted through that form. It is separate from the automated residential bill analysis described in Section 4.

A business may provide its business name; the name, email address and telephone number of its contact; its service address; its business type and number of locations; its approximate monthly electricity cost; its current electricity provider; its contract-expiration date; other commercial usage or billing information; notes about its situation; and, voluntarily, a recent electricity bill, contract or similar document. Please do not include Social Security numbers, payment-card numbers or bank-account information in a business inquiry or an uploaded document.

Power Hopper uses this information to review the business’s electricity situation, to communicate with the business and, where appropriate, to prepare or obtain commercial electricity options or quotes. When an inquiry is submitted, Power Hopper is notified and an acknowledgment is sent to the email address provided.

A bill, contract or other document uploaded through the business inquiry form is not processed by the automated residential bill-reading service and is not deleted automatically after bill reading. Power Hopper may need to refer to it while evaluating the business’s account and working with the business, so it is stored privately, is not publicly accessible, and is available only to Power Hopper and the service providers that host it. Before Power Hopper shares identifiable business information or an uploaded document with a retail electric provider or other third party in order to obtain commercial options, Power Hopper will obtain the business’s authorization as required by applicable law.

Business inquiry information is handled by service providers that provide website hosting, private document storage, email delivery and business administration.

Power Hopper retains business inquiry records, and any uploaded document, for as long as reasonably necessary to evaluate and respond to the inquiry, to work with the business, to administer any resulting relationship and to meet legal and recordkeeping obligations. A business may ask Power Hopper to delete its inquiry information and any uploaded document by contacting Power Hopper using the information in Section 22. Power Hopper will honor the request unless the information must be retained for a legal or regulatory reason.

5. Enrollment and PowerHQ

Power Hopper currently uses PowerHQ as an enrollment platform.

When a customer chooses to proceed with a selected electricity plan, Power Hopper may transmit customer information to PowerHQ to facilitate the customer’s requested enrollment process.

Before identifiable proprietary client information is transmitted, Power Hopper presents an electronic authorization identifying the information being disclosed, the recipient and the purpose.

Information disclosed in the current PowerHQ handoff may include:

Power Hopper does not treat the customer’s use of the comparison website alone as authorization for this enrollment disclosure.

The customer completes the electricity enrollment process with the applicable enrollment platform and REP.

Additional information entered directly into that process is governed by the applicable recipient’s privacy practices.

Power Hopper does not collect the customer’s Social Security number, date of birth, payment-card number or bank-account information through its current enrollment-referral process. If the applicable enrollment platform or REP requests any of those, the customer enters them directly with that recipient, and its privacy practices apply.

6. Written Authorization for Proprietary Client Information

Texas electricity-broker rules protect proprietary client information.

Power Hopper will not release proprietary client information to another person without the customer’s written authorization except where applicable law permits disclosure to the PUCT or otherwise provides an exception.

Electronic authorizations may be used for online transactions.

Power Hopper maintains records reasonably sufficient to show the authorization provided, the applicable authorization language or version and the customer’s affirmative action.

An authorization applies only to the disclosure and purpose described when it is presented.

7. Service Providers

Power Hopper uses service providers to perform functions necessary to operate the Services.

These providers may include companies that provide:

Providers we currently use include: Vercel (website hosting and serverless infrastructure, technical logs, and private storage for business-inquiry documents); Neon (managed PostgreSQL database for Referral Program accounts, Points, redemptions and administrative records); an email delivery provider (sign-in codes, program and business-inquiry messages); address-lookup providers (address autocomplete only; the ESI ID Lookup page matches what you type against a published ERCOT-sourced dataset that Power Hopper hosts, so that address is not sent to an address-lookup provider); and PowerHQ (enrollment platform and electricity-plan data). Rewards are fulfilled through retailers and carriers, which receive only the shipping information needed to deliver an order. Power Hopper does not currently use third-party advertising or behavioral-analytics scripts on its website. This list may change as our Services change; the categories above describe the functions our providers perform.

We limit information provided to service providers to information reasonably necessary for the applicable function and subject information to applicable contractual and legal protections.

8. Retail Electric Providers

When you choose to enroll in an electricity plan, information may ultimately be provided to the REP you selected.

The REP uses information according to its own electricity-service agreement, privacy obligations and applicable law.

Power Hopper does not determine the REP’s credit, deposit, identity-verification or final enrollment decisions.

9. Referral and Affiliate Information

A customer may reach Power Hopper through a referral partner.

Power Hopper may use a referral code, link identifier or similar attribution information to identify the referring source and administer an applicable referral relationship.

Power Hopper does not provide referral partners with customer electricity bills, account numbers, payment information or other proprietary client information for unrelated marketing unless separately authorized as required by law.

9A. Referral Program

This Section applies to people who create a Power Hopper referral partner account (“referral partners”) and to the referral activity connected to their referral links. It supplements the rest of this Privacy Policy.

Referral account data. When you create a referral account we process your name, your email address (verified with an emailed one-time code), your partner type, optional company or organization, your account and authentication status, and the versions of the Referral Program Terms and Privacy Policy you accepted and when. We do not ask for a password, a username, a Social Security number, or bank or tax information.

Referral activity. We process your referral code and links, how a visitor arrived through a link (referral attribution), and the status of a referred person’s enrollment, such as whether it was confirmed complete. When someone opens a referral link, Power Hopper stores a first-party cookie so the first valid referral can be recognized as that person uses Power Hopper; the attribution period is currently 90 days. When a referral partner signs in, Power Hopper sets secure, HTTP-only session cookies. We do not give referral partners the personal information of the people they refer. Referral partners see their own activity as dates and statuses and totals.

Rewards. We process Power Hopper Points transactions, milestone bonuses, reward redemptions, and the shipping information you provide (recipient name, address and, if needed, a phone number), plus the status and tracking of each order and your redemption history.

How we use it. We use this information to operate the Referral Program, to authenticate you, to attribute referrals, to award and adjust Points, to fulfill and ship merchandise, to provide support, to prevent fraud and abuse, to keep the service secure, to comply with law and keep required records, and to understand how the Program is performing.

Service providers. We use providers for authentication and database services, hosting, email delivery, and merchandise fulfillment, retail and shipping, and give them the information reasonably necessary for their function. Shipping information is provided to the fulfillment and carrier providers needed to deliver your order.

Retention. We keep referral account records while your account is open and for a reasonable period afterward. We keep Points, redemption and order records, and audit records of administrative changes, for as long as reasonably necessary to administer the Program, resolve disputes, prevent fraud, and meet legal, tax and recordkeeping obligations. We keep shipping information for as long as needed to fulfill the order and handle returns and support, and then for the period required for those purposes. We may keep a record of a closed account to prevent abuse.

Your choices. You may ask us to access, correct or delete your referral account information, subject to the records we must retain, by contacting us using the information in Section 22. Reward requests are retained in a status history (requested, processing, fulfilled or cancelled), together with any tracking or reference information used to fulfill them. Referral Program communications are program and account messages and are separate from optional marketing.

10. Cookies, Sessions and Technical Logs

Power Hopper and its infrastructure providers may use cookies, browser storage, session identifiers and technical logs to operate, secure and improve the Services.

This information may include IP addresses, browser information, timestamps, page requests and technical diagnostic information.

Shopping information may be temporarily stored in the customer’s browser or server-side session to maintain progress through the comparison process.

Power Hopper seeks to avoid placing unnecessary names, email addresses, telephone numbers, electricity account numbers or bill contents into ordinary website URLs or technical logs.

Customers may be able to clear locally stored information through their browser settings.

Enrollment links should be treated as private.

Power Hopper designs enrollment handoffs to limit unnecessary disclosure of personal information through URLs and technical logging.

Where an enrollment platform requires information to be associated with an enrollment link or session, Power Hopper transmits only information needed for the customer-authorized enrollment process.

12. Information We Do Not Sell

Power Hopper does not sell proprietary client information.

Power Hopper also does not sell customer electricity bills, electricity usage records or contact information to data brokers or advertisers.

Brokerage compensation received because a customer elects to enroll in an electricity plan is compensation for brokerage or referral services and is not a sale of the customer’s personal information.

13. Marketing

Providing information to shop for or enroll in an electricity plan does not automatically authorize unrelated marketing communications.

Where applicable law requires separate consent for marketing emails, calls or text messages, Power Hopper will request that consent separately.

Customers may withdraw applicable marketing consent using the method described in the communication or by contacting us.

14. How Long We Retain Information

Power Hopper retains information according to the purpose for which it was collected and applicable legal requirements.

Uploaded electricity-bill files are designed to be deleted after bill processing completes. This applies to the automated bill analysis described in Section 4; business inquiry records and documents are retained as described in Section 4A.

Temporary shopping and checkout information expires or is cleared according to the applicable session controls.

Technical infrastructure logs are retained according to operational, security and hosting requirements.

Records required to demonstrate compliance with PUCT brokerage rules are retained for at least two years unless a longer period is required.

Complaint records are retained as required by applicable PUCT rules.

Information necessary to administer an enrollment referral, commission or regulatory obligation may be retained for the period reasonably necessary for that purpose.

15. Information Security

Power Hopper uses reasonable administrative and technical safeguards appropriate to the information processed.

These measures include encrypted network communications, restricted administrative access and controls intended to minimize unnecessary retention of sensitive customer information.

No internet-based system can guarantee absolute security.

If a security incident triggers notification requirements under applicable law, Power Hopper will provide required notifications.

16. Your Privacy Choices

Customers may contact Power Hopper to ask what personal information we maintain about them or to request correction or deletion of information that Power Hopper is not legally required to retain.

Where applicable privacy law provides additional access, correction, deletion, portability or opt-out rights, Power Hopper will honor those rights.

We may take reasonable steps to verify the identity of a person making a privacy request.

Power Hopper does not discriminate against customers for exercising applicable privacy rights.

17. Texas Privacy Law

Power Hopper complies with applicable Texas privacy laws, including requirements that apply to its size and activities.

Where the Texas Data Privacy and Security Act applies to particular processing, Power Hopper provides the rights and disclosures required by that law.

Nothing in this Privacy Policy limits the separate protections customers receive under Texas electricity-broker regulations.

Power Hopper may provide information to the Public Utility Commission of Texas as permitted or required by applicable electricity-broker regulations.

Power Hopper may also preserve or disclose information where required by applicable law, valid legal process or binding governmental requirements.

19. AI Assistant Integrations

Power Hopper may provide electricity-plan comparison tools through compatible AI assistants or similar third-party interfaces.

When you use Power Hopper through an assistant, the assistant sends Power Hopper only the details needed for the tool you use, such as your ZIP code, monthly electricity usage, bill facts you choose to share (for example the bill amount, contract status, early termination fee and bill month), solar import and export estimates, a service address if you ask for an ESI ID lookup, and the plan you select. Power Hopper’s assistant tools do not ask for your name, email address or telephone number, do not accept bill files, and do not enroll you in a plan.

Power Hopper does not keep an account or database record of an assistant conversation. Progress between steps is carried in an encrypted, expiring token that the assistant passes back to us, and our logs are designed to record only non-identifying technical information, such as which tool was used, not addresses, bill amounts, usage or ESI IDs.

The link we give you to continue on Power Hopper is signed, expires after a short time and does not contain your personal information. You enter your details and review Power Hopper’s electronic authorization on Power Hopper’s own page, and nothing is sent to PowerHQ or a retail electric provider until you do.

Information entered directly into a third-party AI service is also governed by that provider’s own privacy practices and may be retained or used by that provider under its terms.

Power Hopper’s enrollment authorization requirements continue to apply when identifiable proprietary client information is disclosed through a Power Hopper enrollment workflow.

20. Children

Power Hopper’s electricity brokerage Services are intended for adults who are legally able to arrange electricity service.

We do not knowingly collect personal information from children under 13.

21. Changes to This Privacy Policy

Power Hopper may update this Privacy Policy when our Services, information practices or legal obligations change.

The current version will display its effective date.

Changes to this Privacy Policy do not constitute written authorization for a new disclosure of proprietary client information where Texas law requires separate authorization.

22. Contact Us

BJW Ventures LLC d/b/a Power Hopper
Texas Electricity Broker Registration BR260201

1301 Saffron St
Haslet, TX 76052-2072

Telephone: 210-803-1228
Email: founder@powerhopper.online

Customers may also contact:

Public Utility Commission of Texas — Customer Protection Division
P.O. Box 13326
Austin, Texas 78711-3326

Telephone: 512-936-7120
Texas toll-free: 1-888-782-8477
Fax: 512-936-7003
Email: customer@puc.texas.gov
Relay Texas: 1-800-735-2989
Website: www.puc.texas.gov