# Melissa, TX Helpful Move-In Information

Page: https://powerhopper.energy/texas-electricity/melissa/move-in-information  
Printable PDF: https://powerhopper.energy/move-in-information/melissa-tx-move-in-information.pdf

Emergency: police, fire or medical, dial 9-1-1.

Parts of Melissa are served by an electric co-op or city utility without retail choice. Check the utility name on your bill.

Shop multiple electricity providers for your new place at https://powerhopper.energy/ . Compare plans for your service address, then start enrollment online.

## Power outages (delivery utility)

| Service | Phone | Website | Source |
|---|---|---|---|
| Oncor: report a power outage (24/7) (For addresses served by Oncor, Oncor runs the poles and wires. Call about outages and downed lines; Oncor does not sell plans. Some Melissa addresses are served by an electric co-op or city utility instead; check the utility name on your bill.) | 888-313-4747 | https://www.oncor.com/outages/ | https://www.oncor.com/content/oncorwww/us/en/home/contact-us.html |
| Oncor: streetlight out (Report online at oncorstreetlight.com.) | 888-313-4747 | https://www.oncorstreetlight.com/ | https://www.oncor.com/content/oncorwww/us/en/home/faqs/faqs-details.html |

## City hall and utility billing (water, sewer, trash)

| Service | Phone | Website | Source |
|---|---|---|---|
| City of Melissa: City Hall (main line) | 972-838-2338 | https://www.cityofmelissa.com/ | https://www.cityofmelissa.com/ |
| Utility billing (start, transfer or stop water service) (Set up water, sewer and trash service in your name.) | 972-838-2035 | https://www.cityofmelissa.com/303/Residential-Commercial-Utility-Services | https://www.cityofmelissa.com/303/Residential-Commercial-Utility-Services |
| Public Works | 972-837-4222 | https://www.cityofmelissa.com/ | https://www.cityofmelissa.com/directory.aspx |

## Garbage and recycling

| Service | Phone | Website | Source |
|---|---|---|---|
| Community Waste Disposal (CWD): trash and recycling (Trash and recycling pickup for homes in Melissa.) | 972-392-9300 | https://www.cityofmelissa.com/303/Residential-Commercial-Utility-Services | https://www.cityofmelissa.com/303/Residential-Commercial-Utility-Services |

## Natural gas

| Service | Phone | Website | Source |
|---|---|---|---|
| Atmos Energy: customer service (Start, stop or transfer gas service.) | 888-286-6700 | https://www.atmosenergy.com/ | https://www.atmosenergy.com/static/9ecf51e6476e20bf93d65e451789b3ae/Mid-Tex%20Tariffs%20-%20April%201,%202026.pdf |
| Atmos Energy: gas leak emergency (24/7) (If you smell gas, leave first, then call.) | 866-322-8667 | https://www.atmosenergy.com/ | https://www.atmosenergy.com/static/9ecf51e6476e20bf93d65e451789b3ae/Mid-Tex%20Tariffs%20-%20April%201,%202026.pdf |

## Police and fire (non-emergency)

| Service | Phone | Website | Source |
|---|---|---|---|
| Melissa Police Department (administration) (Administration. For emergencies dial 9-1-1.) | 972-838-2033 | https://www.cityofmelissa.com/ | https://www.cityofmelissa.com/directory.aspx |

## Vehicle registration (county tax office)

| Service | Phone | Website | Source |
|---|---|---|---|
| Collin County Tax Assessor-Collector (vehicle registration and title) (New Texas residents have 30 days to register a vehicle.) | 972-547-5020 | https://www.collincountytx.gov | https://comptroller.texas.gov/taxes/property-tax/county-directory/collin.php |

## Voter registration (county elections)

| Service | Phone | Website | Source |
|---|---|---|---|
| Collin County voter registrar (Elections Administrator) (Register to vote or update your address.) | 972-547-1990 | https://www.votetexas.gov/register-to-vote/ | https://www.sos.state.tx.us/elections/voter/votregduties.shtml |

## Driver license (Texas DPS)

| Service | Phone | Website | Source |
|---|---|---|---|
| Texas DPS Driver License Office: McKinney (400 Power House St, Mckinney. Appointments required. Phone is the statewide DPS driver license line. New residents have 90 days to get a Texas license.) | 512-424-2600 | https://www.dps.texas.gov/apps/DriverLicense/OfficeLocations | https://www.dps.texas.gov/section/driver-license/contact-us |

## Public schools

| Service | Phone | Website | Source |
|---|---|---|---|
| Melissa ISD (Serves most of Melissa. Check your address with the district.) | 972-837-2411 | https://www.melissaisd.org | https://data.texas.gov/dataset/AskTED-Data-May-12-2026/hzek-udky |

## Hospitals

| Service | Phone | Website | Source |
|---|---|---|---|
| Baylor Scott & White Medical Center – McKinney (Emergency room. 5252 West University Drive, Mc Kinney (about 9 mi).) | 469-764-1000 | https://www.bswhealth.com/locations/hospital/mckinney | https://www.bswhealth.com/locations/hospital/mckinney |
| Medical City McKinney (Emergency room. 4500 Medical Center Drive, McKinney (about 10 mi).) | 972-547-8000 | https://www.medicalcityhealthcare.com/locations/medical-city-mckinney-hospital | https://www.medicalcityhealthcare.com/locations/medical-city-mckinney-hospital |

## Public library

| Service | Phone | Website | Source |
|---|---|---|---|
| Melissa Public Library (3411 Barker Ave, Melissa.) | 972-837-4540 |  | https://www.imls.gov/research-evaluation/surveys/public-libraries-survey-pls |

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