# Lancaster, TX Helpful Move-In Information

Page: https://powerhopper.energy/texas-electricity/lancaster/move-in-information  
Printable PDF: https://powerhopper.energy/move-in-information/lancaster-tx-move-in-information.pdf

Emergency: police, fire or medical, dial 9-1-1.

Shop multiple electricity providers for your new place at https://powerhopper.energy/ . Compare plans for your service address, then start enrollment online.

## Power outages (delivery utility)

| Service | Phone | Website | Source |
|---|---|---|---|
| Oncor: report a power outage (24/7) (Oncor runs the poles and wires. Call about outages and downed lines; Oncor does not sell plans.) | 888-313-4747 | https://www.oncor.com/outages/ | https://www.oncor.com/content/oncorwww/us/en/home/contact-us.html |
| Oncor: streetlight out (Report online at oncorstreetlight.com.) | 888-313-4747 | https://www.oncorstreetlight.com/ | https://www.oncor.com/content/oncorwww/us/en/home/faqs/faqs-details.html |

## City hall and utility billing (water, sewer, trash)

| Service | Phone | Website | Source |
|---|---|---|---|
| City of Lancaster: City Hall (main line) | 972-218-1300 | https://www.lancaster-tx.com/ | https://www.lancaster-tx.com/ |
| Utility billing (start, transfer or stop water service) (Set up water, sewer and trash service in your name.) | 972-218-1200 | https://www.lancaster-tx.com/357/Water-Services | https://www.lancaster-tx.com/357/Water-Services |
| Water and sewer emergencies (after hours) (After-hours water or sewer problems.) | 972-218-2700 | https://www.lancaster-tx.com/357/Water-Services | https://www.lancaster-tx.com/357/Water-Services |

## Natural gas

| Service | Phone | Website | Source |
|---|---|---|---|
| Atmos Energy: customer service (Start, stop or transfer gas service.) | 888-286-6700 | https://www.atmosenergy.com/ | https://www.atmosenergy.com/static/9ecf51e6476e20bf93d65e451789b3ae/Mid-Tex%20Tariffs%20-%20April%201,%202026.pdf |
| Atmos Energy: gas leak emergency (24/7) (If you smell gas, leave first, then call.) | 866-322-8667 | https://www.atmosenergy.com/ | https://www.atmosenergy.com/static/9ecf51e6476e20bf93d65e451789b3ae/Mid-Tex%20Tariffs%20-%20April%201,%202026.pdf |

## Vehicle registration (county tax office)

| Service | Phone | Website | Source |
|---|---|---|---|
| Dallas County Tax Assessor-Collector (vehicle registration and title) (New Texas residents have 30 days to register a vehicle.) | 214-653-7811 | https://www.dallascounty.org/tax | https://comptroller.texas.gov/taxes/property-tax/county-directory/dallas.php |

## Voter registration (county elections)

| Service | Phone | Website | Source |
|---|---|---|---|
| Dallas County voter registrar (Elections Administrator) (Register to vote or update your address.) | 469-627-8683 | https://www.votetexas.gov/register-to-vote/ | https://www.sos.state.tx.us/elections/voter/votregduties.shtml |

## Driver license (Texas DPS)

| Service | Phone | Website | Source |
|---|---|---|---|
| Texas DPS Driver License Office: Dallas-South Mega Center (39025 LBJ Service Road, Dallas. Appointments required. Phone is the statewide DPS driver license line. New residents have 90 days to get a Texas license.) | 512-424-2600 | https://www.dps.texas.gov/apps/DriverLicense/OfficeLocations | https://www.dps.texas.gov/section/driver-license/contact-us |

## Public schools

| Service | Phone | Website | Source |
|---|---|---|---|
| Lancaster ISD (Serves most of Lancaster. Check your address with the district.) | 972-218-1400 | https://www.lancasterisd.org | https://data.texas.gov/dataset/AskTED-Data-May-12-2026/hzek-udky |
| Dallas ISD (Serves part of Lancaster. Check your address with the district.) | 972-925-3700 | https://www.dallasisd.org | https://data.texas.gov/dataset/AskTED-Data-May-12-2026/hzek-udky |

## Hospitals

| Service | Phone | Website | Source |
|---|---|---|---|
| Crescent Regional Hospital (Emergency room. 2600 West Pleasant Run Road.) | 469-297-5321 | https://www.crescentregionalhospital.com/contact/ | https://www.crescentregionalhospital.com/contact/ |
| Methodist Southwest Medical Center (Emergency room. 3500 W Wheatland Road, Dallas (about 7 mi).) | 214-947-7777 | https://www.methodisthealthsystem.org/methodist-southwest-medical-center | https://www.methodisthealthsystem.org/methodist-southwest-medical-center |

## Public library

| Service | Phone | Website | Source |
|---|---|---|---|
| Lancaster Veterans Memorial Library (1600 Veterans Memorial Pkwy, Lancaster.) | 972-227-1080 |  | https://www.imls.gov/research-evaluation/surveys/public-libraries-survey-pls |

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